Frequently Asked Questions (FAQ)

What products do you sell?

We offer a curated selection of men’s and women’s clothing and accessories designed with quality, comfort, and modern style in mind.

Where do you ship to?

We ship worldwide.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location.

What is your order processing time?

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

How long will it take to receive my order?

• United States: 7–10 business days after processing

• International: 10–14 business days after processing

Can I change my shipping address after placing an order?

Yes. Please contact us within 24 hours of placing your order at sales@minzaro.com. After 24 hours, changes may not be possible if your order has already entered processing.

What is your return policy?

Returns are accepted within 30 days of delivery for both defective and non-defective items. Products must be new, unused, and in original condition. Customers are responsible for return shipping costs.

How do I initiate a return or exchange?

Please email us at sales@minzaro.com with your order number and reason for return or exchange. We will provide you with return authorization and instructions for the next steps.

Are there any restocking fees?

No. We do not charge restocking fees for returns or exchanges.

When will I receive my refund?

Refunds are issued within 10 business days of receiving and inspecting your return.

What payment methods do you accept?

We accept the following secure payment methods:

• Shop Pay

• PayPal

• Google Pay

• Apple Pay

• Visa

• Mastercard

• American Express

• Discover

• Diners Club International

• Elo

• JCB

• UnionPay

• Venmo

All payments are securely processed in USD.

Is my payment information secure?

Yes. We use PCI-compliant, encrypted payment processors to ensure your payment information is protected end-to-end.

How can I cancel my order?

Contact us at sales@minzaro.com within 24 hours of placing your order. If your order has already entered processing, cancellation may not be possible.

Who can I contact for further questions?

Please reach out to us at sales@minzaro.com. Our team is happy to help with any questions or concerns.